What is your return policy?
You may return an item for refund within 15 days of arrival date of the purchase.
You may want to insure your return; we cannot be responsible for lost or misdirected returns.
If you paid for your order by credit card, a credit will be issued and will appear on your next billing statement.
Your packing slip will indicate where you need to send your return. In general, though, you may return merchandise to:
Dr. Friedrich Zettl
A - 1210 Wien
If you have any questions regarding your order, please feel free to contact us at:
+43 1 922 33 35 or info at collect.at
Will my privacy be respected?
We considers the responsible use of personal information to be a critical element in enabling the Internet to reach its potential as a serious tool for personal and professional activities. As the Internet changes our lives in a number of ways, we are committed to respecting your privacy.
In general, you can visit the pages listed above without telling us who you are or revealing any personal information about yourself.
There are times, however, when we may need information from you, such as your name, home or address and e-mail address when you choose to purchase a product directly from our web sites, or when you bid on our auctions.
If you supply us with your postal address you will NOT receive any additional offers EXCEPT you wish so.
We NEVER make our mailing list or our address books available to anyone else. If you unsubscribe form our mailing list your address will be removed manually.
Persons who supply us with their telephone numbers may ONLY receive telephone contact from us with information regarding orders they have placed on-line. Please provide us with your correct phone number. We do NOT share telephone numbers with anyone else.
Persons who supply us with their e-mail addresses may receive e-mail contact from us with information regarding orders they have placed on-line. Please provide us with your correct e-mail address. We do NOT share e-mail addresses with anyone else.
If you have any questions or comments about our privacy practices please do not hesitate to contact either by e-mail or at the following phone number: +43 1 922 33 35.